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No hard feelings : the secret power of embracing emotions at work
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Booklist Reviews

That old saying "never let them see you sweat" has no place in the modern workplace. In fact, not showing any feeling is actually a detriment to success. Fosslien and Duffy walk the reader through strategies for dealing with emotions in the workplace, whether it's forced cheerfulness (bad) or crying in the bathroom (it happens!). Each chapter tackles a different aspect of work that is a potential emotional minefield: motivation, teamwork, communication, and more. The authors address how differences in gender, race, and age can affect perceptions of expressions of emotion, and they offer advice on how to deal with slackers and jerks. Throughout, the book is peppered with Fosslien's charming two-color drawings that equally illustrate a point or snark on office culture. The short list of takeaways at the end of each chapter is repeated in full at the end of the book, alongside "flash" assessments to kick-start self-reflection. Fosslien and Duffy's advice on how to deal with emotions at work will be a welcome addition to psychology, business, and self-help collections. Copyright 2018 Booklist Reviews.

Publishers Weekly Reviews

According to this kind, empathetic book, most people wildly underestimate the impact their emotions have on their workdays and careers. Marketing and design consultant Fosslien and organizational designer Duffy offer a guide to managing emotions at the workplace, exploring the ways that emotion affects each of seven central aspects of work: health, motivation, decision making, teamwork, communication, culture, and leadership. Modern work life requires the ability to understand and manage emotions at the office, but many have never learned how to do this, the authors write. Using clever, sometimes counterintuitive advice—e.g., "Be less passionate about your job"—and sweet, funny cartoons (one depicts "the little engine that literally couldn't even"), Fosslien and Duffy guide readers through learning to incorporate their emotions into their work, and being mindful of timing, context, and delivery in their careers. This is an encouraging, thorough guide for those trying to manage being human beings in workplaces not always designed for them. (Jan.)

Copyright 2018 Publishers Weekly.

Author Biography

Liz Fosslien is a strategy and design consultant who has worked with companies including Salesforce, Ernst & Young, and the Stanford d.School. Liz's work has been featured on or by the Economist, Life Hacker, the Freakonomics blog, and NPR.

Mollie West Duffy is an organizational designer at IDEO New York. She has helped companies and start-ups such as Casper develop good workplace culture. She writes a blog about start-up culture, and has written for Quartz and the Stanford Social Innovation Review. - (Penguin Putnam)


A visual exploration of how to embrace emotion at work and become more authentic and fulfilled while staying professional.

When it comes to emotions at work, there's rarely a happy medium. In some offices, your boss might send snaps of her weekend getaway in Vegas, or your coworker might send twenty texts about how Susan ate his clearly labeled lunch...again. Other offices are buttoned-up emotional deserts, where crying is only allowed in the bathroom and you suspect your coworkers might be robots. Either extreme hurts employee health and productivity.

Liz Fosslien and Mollie West Duffy take a charming and deeply researched look at how emotions affect our professional lives and how we can navigate emotions at work. The modern workplace can be an emotional minefield (Do I shake my boss's hand or give her a hug? Did I forget to mute my phone on the conference call?) filled with unwritten rules. As our jobs become more collaborative, complex, and stressful, effectively embracing emotion is more important than ever.

The book combines practical advice and scientific research to give you the tools you need. A sample:

  *  Forget "unemotional" decisions; there are none. In fact, rational decisions require you to acknowledge and examine your emotions. For instance, fear often indicates anticipated future regret.

  *  Real, valuable feedback is not going to feel like a gift. Realize that negative feedback often means the criticizer cares about helping you improve and is willing to bear the awkwardness of a difficult conversation.

  *  Stop letting someone else's bad mood ruin your day. Emotions are viral-- we catch the feelings of those around us. If you're stuck next to a constant complainer, mentally remove yourself from the situation.

  *  Learn to communicate and interpret digital messages. That "totally normal" email you sent may be seen as hostile because you didn't explicitly state your positive emotions (e.g., "I love what you did here!").

Thanks to Fosslien's sharply funny two-color illustrations, No Hard Feelings is a romp through behavioral economics, psychology, and organizational design. - (Penguin Putnam)

Table of Contents
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