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No hard feelings : the secret power of embracing emotions at work
Book
2019
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Reviews

Booklist Reviews

That old saying "never let them see you sweat" has no place in the modern workplace. In fact, not showing any feeling is actually a detriment to success. Fosslien and Duffy walk the reader through strategies for dealing with emotions in the workplace, whether it's forced cheerfulness (bad) or crying in the bathroom (it happens!). Each chapter tackles a different aspect of work that is a potential emotional minefield: motivation, teamwork, communication, and more. The authors address how differences in gender, race, and age can affect perceptions of expressions of emotion, and they offer advice on how to deal with slackers and jerks. Throughout, the book is peppered with Fosslien's charming two-color drawings that equally illustrate a point or snark on office culture. The short list of takeaways at the end of each chapter is repeated in full at the end of the book, alongside "flash" assessments to kick-start self-reflection. Fosslien and Duffy's advice on how to deal with emotions at work will be a welcome addition to psychology, business, and self-help collections. Copyright 2018 Booklist Reviews.

Publishers Weekly Reviews

According to this kind, empathetic book, most people wildly underestimate the impact their emotions have on their workdays and careers. Marketing and design consultant Fosslien and organizational designer Duffy offer a guide to managing emotions at the workplace, exploring the ways that emotion affects each of seven central aspects of work: health, motivation, decision making, teamwork, communication, culture, and leadership. Modern work life requires the ability to understand and manage emotions at the office, but many have never learned how to do this, the authors write. Using clever, sometimes counterintuitive advice—e.g., "Be less passionate about your job"—and sweet, funny cartoons (one depicts "the little engine that literally couldn't even"), Fosslien and Duffy guide readers through learning to incorporate their emotions into their work, and being mindful of timing, context, and delivery in their careers. This is an encouraging, thorough guide for those trying to manage being human beings in workplaces not always designed for them. (Jan.)

Copyright 2018 Publishers Weekly.

Author Biography

Liz Fosslien is a strategy and design consultant who has worked with companies including Salesforce, Ernst & Young, and the Stanford d.School. Liz's work has been featured on or by the Economist, Life Hacker, the Freakonomics blog, and NPR.

Mollie West Duffy is an organizational designer at IDEO New York. She has helped companies and start-ups such as Casper develop good workplace culture. She writes a blog about start-up culture, and has written for Quartz and the Stanford Social Innovation Review. - (Penguin Putnam)

Annotations

A start-up culture blogger and the illustrator of the Out of the Office webcomic present a visual exploration of how to embrace emotions at work to become more authentic and fulfilled while remaining professional. - (Baker & Taylor)

Examines how to navigate emotions at work, discussing strategies to be happier and more effective, being honest about feelings without burdening others with deepest problems, talking about emotions without being emotional, and being less passionate aboutthe job. - (Baker & Taylor)

"A visual exploration of how to embrace emotion at work and become more authentic and fulfilled while staying professional. When it comes to emotions at work, there's rarely a happy medium. In some offices, your boss might send snaps of her weekend getaway in Vegas, or your coworker might send twenty texts about how Susan ate his clearly labeled lunch...again. Other offices are buttoned-up emotional deserts, where crying is only allowed in the bathroom and you suspect your coworkers might be robots. Either extreme hurts employee health and productivity. Liz Fosslien and Mollie West Duffy take a charming and deeply researched look at how emotions affect our professional lives and how we can navigate emotions at work. The modern workplace can be an emotional minefield (Do I shake my boss's hand or give her a hug? Did I forget to mute my phone on the conference call?) filled with unwritten rules. As our jobs become more collaborative, complex, and stressful, effectively embracing emotion is more important than ever"-- - (Baker & Taylor)

Wall Street Journal Bestseller!

Next Big Idea Club selection―chosen by Malcolm Gladwell, Susan Cain, Dan Pink, and Adam Grant!

"A must-read that topples the idea that emotions don't belong in the workplace."

--Susan Cain, author of Quiet

A hilarious guide to effectively expressing your emotions at the office, finding fulfillment, and defining work-life balance on your own terms.


How do you stop the office grouch from ruining your day? How do you enjoy a vacation without obsessing about the unanswered emails in your inbox? If you're a boss, what should you do when your new, eager hire wants to follow you on Instagram?

The modern workplace can be an emotional minefield, filled with confusing power structures and unwritten rules. We're expected to be authentic, but not too authentic. Professional, but not stiff. Friendly, but not an oversharer. Easier said than done!

As both organizational consultants and regular people, we know what it's like to experience uncomfortable emotions at work - everything from mild jealousy and insecurity to panic and rage. Ignoring or suppressing what you feel hurts your health and productivity -- but so does letting your emotions run wild.

Our goal in this book is to teach you how to figure out which emotions to toss, which to keep to yourself, and which to express in order to be both happier and more effective. We'll share some surprising new strategies, such as:
  *   Be selectively vulnerable: Be honest about how you feel, but don't burden others with your deepest problems.
  *   Remember that your feelings aren't facts: What we say isn't always what we mean. In times of conflict and miscommunication, try to talk about your emotions without getting emotional.
  *   Be less passionate about your job: Taking a chill pill can actually make you healthier and more focused.

Drawing on what we've learned from behavioral economics, psychology, and our own experiences at countless organizations, we'll show you how to bring your best self (and your whole self) to work every day. - (Penguin Putnam)

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